Orders, shipping and returns.
ENBIR currently sells through third-party online marketplaces. Customer order policies are governed by the marketplace where the purchase is completed.
Marketplace orders
Product availability, pricing, payment, shipping estimates, order tracking and delivery terms are displayed on the applicable marketplace listing at the time of purchase.
Shipping
Shipping methods and delivery estimates vary by product, destination and fulfillment method. The order confirmation and marketplace account provide the controlling information for each purchase.
Returns and refunds
Return eligibility, deadlines, labels and refund processing are handled under the policy of the marketplace through which the order was placed. Customers should begin a return from their marketplace order history.
Product support
Questions about an order should first be submitted through the marketplace messaging or support system so the transaction can be identified securely.
Business inquiries
Brand and corporate inquiries may be sent to info@enbirusa.com or discussed by phone at +1 512 808 0999.